Frequently Asked Questions

Registration collects name, email, the hashed password of at least ten characters with letters and numbers, date of birth, phone, and a Canadian street, city, province or territory, and postal code. Under 18, the date stops the form. An excluded email stops the form. A duplicate email stops the form. Afterward the date and the email cannot be rewritten in the profile. The gate, separate from all of that, stores a yes in a cookie for 365 days if you confirm you are 18 or older. Clearing the cookie asks again.

The gate asks if you are 18 or older. The registration form asks for a date of birth and refuses a younger date. Neither one looks at an identity document. A file upload, JPG, PNG, or PDF under 8 MB, is stored privately and the status becomes Pending. It starts Unverified. Riverhouse does not flip the status to Verified. No reviewer inside the website does that. A bad file leaves the status alone.

One email holds one account. An email already inside self-exclusion cannot open a second account. The password is a hash of at least ten characters with letters and numbers. Five failed sign-ins within fifteen minutes lock the email for fifteen minutes. The session, cookie rvh_sid, ends after thirty minutes without activity or after twelve hours. Reset, if the account exists, puts a one-hour link in the mail log. The confirmation on screen does not reveal whether the email was known.

Registration collects name, email, the hashed password of at least ten characters with letters and numbers, date of birth, phone, and a Canadian street, city, province or territory, and postal code. Under 18, the date stops the form. An excluded email stops the form. A duplicate email stops the form. Afterward the date and the email cannot be rewritten in the profile. The gate, separate from all of that, stores a yes in a cookie for 365 days if you confirm you are 18 or older. Clearing the cookie asks again.

The province on the form is not a location. Real-money casino games are available only to eligible players physically located in Alberta. Riverhouse repeats this because the catalogue is easy to mistake for a lobby that will deal. It will not. A geolocation provider is not connected. The browser is not asked for a position. Being an Alberta resident on paper does not replace that missing provider. Sign-in still works for the account pages. Launch does not. There is no Play control and no practice spin.

No. The province you type is a line in your profile. Riverhouse does not ask the browser for coordinates, and a route in the web address is not a location check.

You can sign in and read the account pages. Riverhouse does not open a real-money game while you travel, and it does not open one at home either, because launch is closed.

The gate asks if you are 18 or older. The registration form asks for a date of birth and refuses a younger date. Neither one looks at an identity document. A file upload, JPG, PNG, or PDF under 8 MB, is stored privately and the status becomes Pending. It starts Unverified. Riverhouse does not flip the status to Verified. No reviewer inside the website does that. A bad file leaves the status alone.

No. Riverhouse never sets the status to Verified by itself. There is no button and no timer that does it. A reviewer outside the website would have to change the record. No such reviewer is wired in.

The gate asks if you are 18 or older. The registration form asks for a date of birth and refuses a younger date. Neither one looks at an identity document. A file upload, JPG, PNG, or PDF under 8 MB, is stored privately and the status becomes Pending. It starts Unverified. Riverhouse does not flip the status to Verified. No reviewer inside the website does that. A bad file leaves the status alone.

No. Riverhouse has no Play control. Search and filters work on the published list. A game API is not connected, so no result is produced.

Slots, tables, and live titles appear when their artwork is on the site. Bingo does not appear, and Riverhouse will not draw a room to suggest it does. Jackpot amounts do not appear. Promotions do not appear. Tournaments and RTP figures do not appear. A live name has no moving picture and no printed limit. Open a title and the paytable is absent, so the paragraph you read is not the rules of a connected game. Search only searches what is already published.

Slots, tables, and live titles appear when their artwork is on the site. Bingo does not appear, and Riverhouse will not draw a room to suggest it does. Jackpot amounts do not appear. Promotions do not appear. Tournaments and RTP figures do not appear. A live name has no moving picture and no printed limit. Open a title and the paytable is absent, so the paragraph you read is not the rules of a connected game. Search only searches what is already published.

Slots, tables, and live titles appear when their artwork is on the site. Bingo does not appear, and Riverhouse will not draw a room to suggest it does. Jackpot amounts do not appear. Promotions do not appear. Tournaments and RTP figures do not appear. A live name has no moving picture and no printed limit. Open a title and the paytable is absent, so the paragraph you read is not the rules of a connected game. Search only searches what is already published.

A good upload is a JPG, PNG, or PDF under 8 MB, kept privately, status Pending. A bad upload changes nothing. Unverified is the start. Verified is not a word Riverhouse can write. None of this asks the browser where it is. None of this connects a game. Launch stays shut for the person who uploaded and for the person who did not. There is no Play control and no practice spin. Real-money casino games are available only to eligible players physically located in Alberta.

Slots, table games, and live dealer titles are listed with the studio's artwork when that artwork is on the site. Bingo rooms are not listed, because none have been supplied, and a room is not sketched in to look busy. Nothing in the list can be launched. Jackpot amounts are absent. Promotions are absent. Tournaments and RTP figures are absent. A paytable is the provider's, and it is not loaded. Descriptive text is general. It does not govern a game that is not connected, and it does not invent a result. Live names, where shown, have no stream and no published limit.

Blackjack and roulette can be described in general on Riverhouse. The exact rules of a connected game are not loaded, and the game cannot be launched. Bingo is not supplied.

Amounts are Canadian dollars. No payment method is connected. The deposit form refuses. The withdrawal form does not create a withdrawal. The balance, which is only the sum of completed ledger rows, does not change. Card numbers and bank details are not taken. Fees and timings are not published. Payment brands are not shown.

Amounts are Canadian dollars. No payment method is connected. The deposit form refuses. The withdrawal form does not create a withdrawal. The balance, which is only the sum of completed ledger rows, does not change. Card numbers and bank details are not taken. Fees and timings are not published. Payment brands are not shown.

Riverhouse does not create a withdrawal while no payment method is connected, while the amount is above the ledger, or while the account is self-excluded. There is no payout sitting in a queue.

No. Riverhouse does not charge a fee, because it processes no payment. It does not publish a processing time. Both would describe a method that is not there.

The lockout counts failed sign-ins. At five inside fifteen minutes the email is refused for fifteen minutes. The rest of the site does not freeze. Idle time of thirty minutes ends rvh_sid. A hard stop at twelve hours ends it too. Forgot-password shows one confirmation. Only a real account gets the one-hour link, and the link is also a line in the mail log. When the hour passes, that link is finished.

The lockout counts failed sign-ins. At five inside fifteen minutes the email is refused for fifteen minutes. The rest of the site does not freeze. Idle time of thirty minutes ends rvh_sid. A hard stop at twelve hours ends it too. Forgot-password shows one confirmation. Only a real account gets the one-hour link, and the link is also a line in the mail log. When the hour passes, that link is finished.

Use the forgot-password form and enter the email. Riverhouse shows the same confirmation whether or not an account exists. If it exists, a link that lasts one hour is written to the mail log and sent to that address.

A withdrawal is typed the same way and created never, while the method is absent, while the amount is larger than the ledger, or while self-exclusion is on. There is nothing in a queue. A stricter deposit limit, already saved, refuses an amount that would break it, immediately. A looser replacement waits twenty-four hours, and during the wait the tighter number still refuses.

A limit you save is real on the account even while payments are refused. A stricter deposit limit applies at once. A looser one waits twenty-four hours. Loss limits wait on recorded losses, and nothing is recording. Session limits sign you out. Reality checks show the ledger and offer a stop. Time-out choices are twenty-four hours, seven days, and thirty days. Self-exclusion choices are six months, one year, five years, or no end date. Self-exclusion blocks a fresh withdrawal request and a fresh registration on that email. Riverhouse does not forward the exclusion to a provincial register.

A limit you save is real on the account even while payments are refused. A stricter deposit limit applies at once. A looser one waits twenty-four hours. Loss limits wait on recorded losses, and nothing is recording. Session limits sign you out. Reality checks show the ledger and offer a stop. Time-out choices are twenty-four hours, seven days, and thirty days. Self-exclusion choices are six months, one year, five years, or no end date. Self-exclusion blocks a fresh withdrawal request and a fresh registration on that email. Riverhouse does not forward the exclusion to a provincial register.

A limit you save is real on the account even while payments are refused. A stricter deposit limit applies at once. A looser one waits twenty-four hours. Loss limits wait on recorded losses, and nothing is recording. Session limits sign you out. Reality checks show the ledger and offer a stop. Time-out choices are twenty-four hours, seven days, and thirty days. Self-exclusion choices are six months, one year, five years, or no end date. Self-exclusion blocks a fresh withdrawal request and a fresh registration on that email. Riverhouse does not forward the exclusion to a provincial register.

Write support@eltacasino.slonik.store or the form. Category, ten characters, the account email, what happened. Stored. Confirmed on screen. Not dated for a reply. No round exists to appeal. The ledger is the money record if a row is ever completed. No court is chosen. A replacement page can arrive without an invented effective date. It cannot relax a limit that is already in the account. Where two lines disagree, follow the tighter line. Ask privacy@eltacasino.slonik.store for a copy or for deletion. The copy is tied to the account email. Deletion does not unlock an exclusion and is not a button on the site. No money moves, so Riverhouse does not publish a threshold or a list of signs it claims to catch. The session cookie is HTTP-only. Changing forms carry a CSRF token. That lowers risk. It is not a vow.

The terms and conditions of Riverhouse cover age, Alberta, the account, the closed catalogue, refused payments, limits, complaints, and what the photographs are. The privacy policy and the cookie policy sit beside them. The narrower limit wins if two sentences conflict.

Gambling involves financial risks. Play responsibly and only spend what you can afford to lose. 211 Alberta and GameSense are the help that is not this website.

Email privacy@eltacasino.slonik.store from the account's own address and ask for a copy or for deletion. Riverhouse checks that the address matches. Deletion does not lift an active self-exclusion and cannot be finished on the website alone. Records are not sold.

No. Riverhouse does not publish a fixture, a league, a market, or a price, and it does not connect an odds feed. A bet cannot be placed. The casino list is a catalogue of titles, not a board of events.